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Knowledge base
General
I NEED HELP!
5
What if I have a problem?
How to report unwanted calls from Fractel phone numbers
My phone is not ringing?
Voicemail FAQs
Dashboard- Entering Port Order
User Guides
1
Fax2Email Web Guide
Phones & Devices
8
Device Provisioning | Grandstream GXV Series
Device Provisioning | Yealink W52P Cordless Phone
Device Provisioning | Polycom
Basic Phone Functions - Polycom
Fractel Faxing
See all 8 articles
Getting Started
1
How do I access my FracTEL User Dashboard?
Dashboard & Features
8
Dashboard | Service Type | Fax2Email
How to add a forwarding extension for a Ring Group
Dashboard | Logging in
Dashboard - Configuring FoneNumber for Fax2Email
Dashboard | Users | Adding a User
See all 8 articles
FoneNumbers
1
Caller-ID Name (CNAM)
Internet & Routers
7
Configuration for Sonic Wall
Disabling router setting SIP ALG
Minimum Internet Speed for VoIP
Too much internet jitter
Firewall NAT and configuring inbound ports
See all 7 articles
About FracTEL
5
Welcome to FracTEL
What is FracTEL?
Can I keep my phone number?
What types of customers use FracTEL?
How many extensions can I have?
Technical Support
0
Billing
2
What should I do if I don't agree with my Invoice?
What is the FUSF charge on my Service Invoice?
API Support
1
How do I access the FracTEL API?
Installation
1
New Install Questionnaire