To port a phone number from another provider to FracTEL you will need to fill out a Port Order request. You can do so by going to the FoneNumbers Page in your Dashboard account. Click on the Green Plus icon to add numbers to the account and choose Port-in Numbers. The port order form will load. 
The form will auto populate some of the fields with your account data. You will need to clear that and match the information on the service bill or CSR from the losing carrier. Below we will explain the different sections in the port order form and the data we need to collect
Account Information
All the below information needs to be changed to match the account information as it is written on the bill of the phone number being ported.
Company- Company name as it is written on the bill.
Address 1- Company address as it is written on the bill
The fields listed below are for breaking down the address information for automated systems and will be auto populated by our system based on what you enter in the Address 1 field
House Prefix, House Number, House Suffix, Pre Dir, Post Dir
Address 2- Any additional descriptors for your address should be entered here, such as suite or building number
City – City as it is written on the bill
State - State as it is written on the bill
Zip – Zip code as it is written on the bill
Country- United States
Contact Information
First name - First name of Contact
Middle Initial – (optional)- middle initial of contact
Last name- Last name of Contact
Authorized user title – Authorized Signer title
Authorized user – Name of authorized signer, used when the signer is not the contact on the port order
Contact email – email contact for follow up questions involving the port order
Contact Phone number – Phone number of contact
Current Service
Provider name – Existing telecom provider
Account number - Account number of the telecom account
PIN – Security code for authorizing account management
BTN -Billing telephone number, the primary phone number on the account.
Desired Due Date
If you wish to schedule the porting date, select the desired due date using the calendar widget. Fractel will try to schedule the port for the requested date, if possible. The date will be scheduled for approximately 1 week after submission, if no date is configured.
Porting Numbers
Click on the Add Number for Porting icon and enter the 10-digit phone number in the space provided. If this number is a fax number, click the checkbox labeled fax. The Add porting icon will appear on the next line if you need to add additional phone numbers. For large project ports there is an option to import the list of phone numbers from a .csv file. Save the port order and check the information against the copy of the bill., Iif everything looks correct, click on the confirm button.
What happens next?
DocuSign will email the contact email with a link to sign the Letter of Authorization form. Once the LOA has been signed, our porting manager will review the information and submit to port the phone numbers. The contact email will be notified of any issues porting the phone numbers and the FOC date when the port has been approved.