Internet & Routers

How do I configure my Proxy, SBC or PBX for FracTEL service?
First, login to the Fractel Customer Portal. Under Tools, click on "Show PBX Config". If you have more than one account, select the account and p...
Sun, Jun 5, 2016 at 10:23 PM
Configuration for Sonic Wall
After working with a few different customers that use Sonic Wall Products.  I wanted to note that Enabling the SIP Transforms and the Back to Back Sip Age...
Sun, Jun 5, 2016 at 11:01 PM
Disabling router setting SIP ALG
For VoIP to work effectively, a router should have the SIP ALG setting disabled. For more information see this link
Sun, Jun 5, 2016 at 10:23 PM
Minimum Internet Speed for VoIP
In order to have a high quality VoIP experience, you should allocate at least 100kbps per each active phone line. In addition, you must be careful th...
Sun, Jun 5, 2016 at 10:24 PM
Too much internet jitter
A good VoIP network has very low jitter.  If you get too much jitter, then packets will be received and transferred at different speeds and audio quality ...
Sun, Jun 5, 2016 at 10:22 PM
Firewall NAT and configuring inbound ports
In order for incoming calls to arrive to your VoIP devices, your firewall must support NAT so that phones with internet network addresses can be reached b...
Sun, Jun 5, 2016 at 10:21 PM
Too much latency
Round trip or latency issues mean that is taking too long to communicate back and forth from the VoIP devices to the VoIP server.  If data packets arrive ...
Sun, Jun 5, 2016 at 10:21 PM
Avoiding Packet Loss
When you experience high packet losses, then the audio stream is going to suffer.  Packets that aren't available will create gaps within the audio st...
Fri, Jun 10, 2016 at 12:03 AM