HelpDesk

I NEED HELP! 5

• What if I have a problem?
• How to report unwanted calls from Fractel phone numbers
• My phone is not ringing?
• Voicemail FAQs
• Dashboard- Entering Port Order

User Guides 1

• Fax2Email Web Guide

Phones & Devices 8

• Device Provisioning | Grandstream GXV Series
• Device Provisioning | Yealink W52P Cordless Phone
• Device Provisioning | Polycom
• Basic Phone Functions - Polycom
• Fractel Faxing

View all 8

Getting Started 1

• How do I access my FracTEL User Dashboard?

Dashboard & Features 8

• Dashboard | Service Type | Fax2Email
• How to add a forwarding extension for a Ring Group
• Dashboard | Logging in
• Dashboard - Configuring FoneNumber for Fax2Email
• Dashboard | Users | Adding a User

View all 8

FoneNumbers 1

• Caller-ID Name (CNAM)

Internet & Routers 7

• Configuration for Sonic Wall
• Disabling router setting SIP ALG
• Minimum Internet Speed for VoIP
• Too much internet jitter
• Firewall NAT and configuring inbound ports

View all 7

About FracTEL 5

• Welcome to FracTEL
• What is FracTEL?
• Can I keep my phone number?
• What types of customers use FracTEL?
• How many extensions can I have?

Billing 2

• What should I do if I don't agree with my Invoice?
• What is the FUSF charge on my Service Invoice?

API Support 1

• How do I access the FracTEL API?

Installation 1

• New Install Questionnaire