This is a list of some of the more frequently used technical words and phrases when managing your devices in the Fractel Dashboard.


General Settings

Device Label

Device label is used to identify the account on the Phone and in the FracTELPortal. Common Device labels are the extension number of the Device or the Users’ name.

Device Type

Select the model of VoIP telephone from the approved list of FracTEL Certified Devices

Line Number

When adding more than 1 account to a single device, finish setting up Line 1 and press submit. Do not use the back button to add additional lines on a device. Re-enter the Manage Devices menu and choose the device from the drop down menu to add the additional account to.

Device MAC

Enter the MAC Address of the VoIP Telephone. Use only alpha-numeric digits. No Spaces or Colons.

Device Serial Number

Enter the Serial Number or Machine ID of the VoIP Telephone. Use only alpha-numeric digits. No Spaces or Colons.

Caller Id

Select the Phone number to be assigned to the device for all outbound calls
Device Speed Dial
Speed dial is the number you dial to call the device from other registered devices or from the IVR Menu. The Speed Dial is your extension number

Time Zone

Set the Time zone for this device

Device Active

Enable or disable this device on FracTEL


Failover Settings

Failover Type

Select the method of handling a call that isn’t answered.  The service type options are Voicemail,, Forward, Speed Dial or None.

Failover Seconds

Set how many second to ring the device before timing out to the Failover Destination



E911 Locations Settings
 

E911 Location

Select the E911 location from the Drop down menu. If you need to add an E911 location use the Manage E911 Locations found in the Account Menu