Go to the Fractel Customer Portal. On the login page, click the "Forgot Password?" link. Enter your account number and email address and press "Submit".  If the email is a valid administrator email for the account the password will be sent to that address. If you also forgot your account number, first click the "Forgot Account?" link to recover your account code. Enter your email address and press "Submit".  If the email is a valid administrator email for the account the account number will be sent to that address.