Speed Dials are used in the same way as extension numbers are in a traditional phone system. 

Login to the FracTEL Portal

To add a Speed Dial select Manage Speed Dial from the Features Menu Tab.
Speed Dials must be a unique combination of numbers that can be 1 to 6 digits in length.    The Label field is used to assign a name to the speed dial to identify the speed dial on the Call Tree and in drop down menus.
Select the service type for the speed dial by selecting it from the Drop Down menu. Any options that need to be set for the service type selected will also be displayed for configuration.

Speed Dial Service Type Options

·         Trunk Group
·         Forward
·         Voicemail
·         Voicemail2Email
·         Fax 2Email
·         Messages
·         IVR menu
·         Conference
·         Scheduler
·         Device
·         Ring Group
·         Page group
·         Hangup
·         Call Park

Trunk Group

Trunk group is the Service type to be used with a SIP PBX. When using Trunk Group service you will also be provided with a Failover type option. This Failover would be used in the event calls on your trunk group numbers are not able to reach your PBX.


The Forward service type is used for forwarding to phone numbers not on Fractel Account


The Voicemail service type is a hosted Voicemail Box for messages. These Messages can be stored on the Fractel network or be set to be emailed to an email address of your choosing.


When the Fax2Email is configured, your telephone number will be virtual fax machine for incoming faxes.  Outgoing faxes can be sent as well by emailing the Fractel fax service.


The Messages service type is used for creating a dial in number for accessing your voicemail.  You may use this feature if you have employees that need to access the Voicemail system for checking their voicemails while away from the office.

IVR Menu

An IVR Menu is an Interactive Voice Response Menu (also known as an Auto Attendant), in which the caller listens to a pre recorded greeting giving them options to direct their call in the phone system.  While the greeting is playing the phone system is listening for the caller to input a destination by pressing one of the number keys on the caller’s telephone.


The Conference service type is used for hosting Conference Calls on Fractel.  When setting up the Conference room the administration can set up separate moderator and user pin codes to authenticate access to the conference call.


The Scheduler is used for configuring your phone number’s destination using a set Time of day route.  Normally this would be used to route calls to a device or ring group during business hours and an alternate locations after hours like voicemail or forward to an answering service.

Ring Group

Ring groups are used for directing calls to a group of phones, to have them all ring at the same time. This allows the administrator to ring groups of people that may work in the same department with the first available person can pick up the telephone.

Page Group

Creates a group of phones that when called all the phones in the group will automatically answer and open the speakerphone.


If you require a call to a phone number to not be used and terminate any calls to it, you can use the Hangup service type.

Call Park

Park is a virtual holding space fot transferring a call to.  When the caller is parked they listen to hold music.  To connect to the caller that is parked just dial the park extension.